These Terms of Service ("Terms") are a legal agreement between you and Lead Engine LLC, a Minnesota limited liability company doing business as Prevenue ("Prevenue," "we," "us," or "our"). They govern your access to and use of Prevenue websites, applications, products, trials, beta features, APIs, integrations, reports, and related services (collectively, the "Services").
By accessing or using the Services, creating an account, clicking to accept these Terms, or signing an order form that references them, you agree to these Terms. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and references to "you" include that entity.
1. Services
Prevenue provides software that helps business customers connect revenue, billing, product usage, and customer behavior data to generate revenue operations, conversion, retention, and account intelligence signals. The Services may include dashboards, scoring, recommendations, automation, integrations, reports, exports, support, and related features.
We may modify, improve, discontinue, or add features to the Services from time to time. Some features may be offered as beta, preview, trial, or evaluation features and may be changed or discontinued at any time.
2. Accounts and Eligibility
You must provide accurate account, signup, billing, and contact information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of credentials, API keys, tokens, and integration permissions.
You may use the Services only if you can form a legally binding contract and only in compliance with these Terms, applicable laws, and any order form, data processing addendum, acceptable use policy, documentation, or other written agreement between you and Prevenue.
3. Customer Data
"Customer Data" means data, content, files, records, credentials, events, account attributes, integration data, and other materials submitted to or processed by the Services on your behalf. You retain ownership of Customer Data.
You grant Prevenue a limited right to host, access, process, transmit, display, analyze, and use Customer Data as needed to provide, secure, support, monitor, improve, and develop the Services; comply with law; and perform our obligations under these Terms and any applicable agreement.
- You are responsible for Customer Data, including its accuracy, legality, quality, permissions, notices, consents, and legal bases.
- You will not submit Customer Data that you are not authorized to provide or connect to the Services.
- You will not submit highly sensitive data unless expressly permitted by your agreement with Prevenue and appropriate safeguards are in place.
4. Data Processing and Privacy
Our Privacy Policy explains how we collect and use personal information. To the extent Prevenue processes personal information in Customer Data on your behalf, Prevenue will process it according to your documented instructions and the applicable data processing terms between the parties.
You are responsible for providing legally sufficient privacy notices to your users, customers, prospects, and business contacts and for obtaining any required consents or authorizations before connecting data sources or using the Services.
5. Acceptable Use
You may not use the Services, and may not allow anyone else to use the Services, in a way that harms Prevenue, other users, third parties, or the integrity of the Services.
- Do not violate laws, privacy rights, intellectual property rights, contracts, or third-party platform terms.
- Do not use the Services for unlawful discrimination, eligibility decisions for credit, housing, employment, education, insurance, essential services, or other legally significant consumer decisions.
- Do not reverse engineer, scrape, overload, disrupt, probe, scan, or bypass security or usage limits of the Services.
- Do not upload malware, harmful code, or content that is illegal, infringing, deceptive, abusive, or unsafe.
- Do not resell, sublicense, or make the Services available to third parties except as expressly allowed in writing.
- Do not use outputs as the sole basis for decisions that require human review, professional judgment, or legal compliance analysis.
6. Integrations and Third-Party Services
The Services may connect with third-party platforms such as billing, analytics, CRM, messaging, data warehouse, and support tools. You authorize Prevenue to access and process information from the integrations you connect. Your use of third-party services is governed by their terms and policies, and Prevenue is not responsible for third-party services, outages, data, acts, omissions, or changes.
7. Outputs, Predictions, and Business Decisions
The Services may generate scores, predictions, categories, recommendations, summaries, forecasts, alerts, or other outputs based on available data and configuration. Outputs are informational and may be incomplete, stale, inaccurate, or unsuitable for your specific purpose.
You are responsible for reviewing outputs, validating assumptions, configuring workflows, and deciding whether and how to act. Prevenue does not guarantee revenue growth, churn reduction, conversions, savings, deliverability, customer outcomes, or financial results.
8. Fees, Trials, and Taxes
Fees, billing terms, usage limits, renewal terms, and payment obligations may be set out in an order form, checkout flow, invoice, or written agreement. Unless stated otherwise, fees are non-refundable and exclusive of taxes. You are responsible for taxes, duties, and similar governmental assessments other than taxes based on Prevenue's net income.
Trial, beta, preview, or free services may be limited, changed, or terminated at any time and may not include all features, support, uptime, security, or availability commitments.
9. Ownership and Feedback
Prevenue and its licensors own all rights, title, and interest in and to the Services, software, technology, documentation, designs, models, workflows, aggregated or de-identified data, and related intellectual property. Except for the rights expressly granted to you, we reserve all rights.
If you provide feedback, ideas, requests, or suggestions, you grant Prevenue a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.
10. Confidentiality
Each party may receive nonpublic information from the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use confidential information only to perform under these Terms, protect it using reasonable care, and disclose it only to personnel, contractors, advisers, and service providers who need to know it and are bound by confidentiality obligations.
11. Security
Prevenue will maintain reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Data. You are responsible for securing your accounts, endpoints, integrations, permissions, workflows, and systems that interact with the Services.
12. Suspension and Termination
We may suspend or limit access to the Services if we reasonably believe that you violated these Terms, your use creates security or legal risk, your account is overdue, an integration token is compromised, or suspension is necessary to protect the Services or others.
Either party may terminate as allowed in an applicable order form or written agreement. Upon termination, your right to access the Services ends. Certain provisions will survive termination, including payment obligations, confidentiality, ownership, disclaimers, limitations of liability, indemnity, dispute terms, and any provisions that by their nature should survive.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available." Prevenue disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted or error-free operation.
Prevenue does not provide legal, financial, accounting, tax, compliance, investment, or professional advice. You should obtain appropriate professional advice for your business decisions and compliance obligations.
14. Limitation of Liability
To the maximum extent permitted by law, Prevenue will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages; lost profits; lost revenue; lost business opportunities; loss of goodwill; business interruption; or loss, corruption, or unavailability of data, even if advised of the possibility of those damages.
To the maximum extent permitted by law, Prevenue's total liability for all claims arising out of or relating to the Services or these Terms will not exceed the amounts paid by you to Prevenue for the Services giving rise to the claim during the 12 months before the event giving rise to liability, or $100 if you have not paid any amounts.
15. Indemnity
You will defend, indemnify, and hold harmless Prevenue and its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to Customer Data, your use of the Services, your integrations or workflows, your violation of these Terms, your violation of law, or your infringement or misappropriation of third-party rights.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Subject to any mandatory law that provides otherwise, the state and federal courts located in Minnesota will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and each party consents to that venue and jurisdiction.
17. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify affected users or customers, such as by posting updated Terms, updating the date above, or sending a notice through the Services or by email. Continued use of the Services after changes become effective means you accept the updated Terms.
18. Miscellaneous
You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Prevenue may assign these Terms as part of a merger, acquisition, reorganization, financing, asset sale, or by operation of law.
These Terms, together with any applicable order form, data processing terms, policies, and written agreements, are the entire agreement between you and Prevenue regarding the Services. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.
19. Contact
Questions about these Terms may be sent to support@prevenue.ai. Prevenue is operated by Lead Engine LLC, a Minnesota limited liability company.